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ScorAxis

Terms of use

Last updated: 2026-05-28

Service description

ScorAxis (“we”, “the service”) scores PDF resumes against an applicant-tracking-system rubric and surfaces top issues. We don't apply to jobs on your behalf and we don't rewrite your resume.

Account responsibilities

You're responsible for keeping your sign-in credentials secure and for the accuracy of the resume content you upload. One account per person; sharing accounts violates these terms.

Acceptable use

  • One human user per account.
  • No scraping, automated bulk uploads, or reverse-engineering of the API.
  • All users are limited to 10 upload attempts per IP address per day to protect shared infrastructure. Free-plan users are additionally limited to 2 scored résumés per day and 5 total scored résumés across the lifetime of the account.
  • No malware, no PII for anyone other than yourself, no content that violates third-party rights.

Score accuracy

ScorAxis provides an estimated ATS compatibility score. We do not guarantee any specific job-search outcome, interview, or offer. Real ATS systems vary by employer and the score we compute is a directional signal, not a prediction.

Intellectual property

You keep ownership of your resume and any content you upload. We keep ownership of the rubric, scoring code, and the ScorAxis brand. By uploading content, you grant us a limited license to process it for the sole purpose of returning your score and storing your history.

Termination

Either side may end the relationship at any time. You can delete your account from the app or by emailing support@scoraxis.com. We may suspend accounts that breach these terms, with notice where practicable.

Governing law

These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra.

Refund policy

We want you to feel confident before you upgrade. Here is when refunds apply and when they do not. ScorAxis offers two paid plans: Pro Monthly (recurring) and Pro Annual (one-time annual payment).

The refund window exists so you can change your mind before using the paid features — not to use them for free. Because our paid features (Pro ATS scans, AI bullet rewrites, job-description matching, and résumé exports) each run real AI processing that we pay for the moment you use them, using any paid Pro feature after upgrading ends your eligibility for a refund, even if you are still within the 48-hour window. Whether a paid feature was used is determined by the audit log on your account (see our privacy policy). Upgrading alone does not count as usage — you can request a full refund within the window as long as you have not run any paid feature.

When you can get a refund

  • Pro Annual — within 48 hours, before any paid usage. If you purchased Pro Annual and request a refund within 48 hours of the payment date and you have not used any paid Pro feature, we will issue a full refund.
  • Pro Monthly — within 48 hours of first charge, before any paid usage. If you request a refund within 48 hours of your first Pro Monthly payment and you have not used any paid Pro feature, we will cancel the subscription and issue a full refund. Subsequent monthly renewal charges are non-refundable.
  • Service unavailability. If ScorAxis was inaccessible for more than 48 consecutive hours in a calendar month due to our error, Pro Monthly subscribers may request a pro-rated credit for that period.
  • Billing error. If you were charged twice or charged an incorrect amount due to a technical error on our side, we will refund the difference promptly.

When refunds do not apply

  • Any account that has used a paid Pro feature — a Pro ATS scan, an AI bullet rewrite, a job-description match, or a résumé export — after upgrading. This applies even inside the 48-hour window, and applies to both Pro Monthly and Pro Annual.
  • Pro Annual requests made more than 48 hours after the payment date.
  • Pro Monthly renewal charges (any charge after the first) — you can cancel anytime to stop future charges, but past billing cycles are non-refundable.
  • Dissatisfaction with the ATS score itself — the score reflects our rubric which is documented on the methodology page; we do not guarantee specific score outcomes.
  • Accounts suspended for violating the acceptable-use policy.
  • Bad-faith or repeated refund cycling. We reserve the right to deny a refund, and to suspend the account, where the pattern of activity indicates the paid features were used and then a refund was requested to obtain them for free. Refunds are a one-time courtesy per customer, not a recurring free trial.

How to request a refund

Email support@scoraxis.com with the subject line ScorAxis refund request and include your registered email address and the date of purchase. We process eligible refunds within 5 business days via the original payment method.

Terms | ScorAxis